Frequently Asked Questions
Everything you need to know about your CÍ OFFICIAL experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our online returns portal and enter your order number and email address.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored collections.
What payment methods do you accept?
CÍ OFFICIAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible interest-free installment plans through Klarna and Afterpay.
Are your garments sustainably produced?
We are committed to ethical manufacturing. Our collections are produced in limited batches to reduce waste, using high-quality materials designed for longevity rather than fast-fashion cycles.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change within 60 minutes of purchase by contacting our customer support team via live chat.