Returns & Exchanges
At CÍ OFFICIAL, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn items in their original packaging. We strive to provide a seamless exchange process to ensure your wardrobe is perfectly curated to your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original box, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Check and Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing